Terms & Conditions

The visitor centre is licensed until 11pm for live music, discos and dancing. Bar sales must also cease at this time on Sundays to Thursdays but can continue until 11.30pm on Fridays and Saturdays – we will normally call “last orders” around 20 minutes before the bar closes. If you book The Old Brewery Store for your evening party, the standard finish time for bar, live music and discos is 11pm, however, for a small supplement, you can extend this to midnight.

We will hold your provisional booking for 14 days without a deposit. After 14 days a non-refundable deposit of £1,000, along with a signed copy of our Booking Form and Terms & Conditions, is required to secure your date. Provisional bookings not confirmed after 14 days will be automatically released and re-offered.

In the event you wish to withdraw from your contract, you must advise us in writing as soon as possible. In the event of cancellation the following charges will apply:

Up to 180 days prior to the function: 50% of total deposit

Between 180 days and 21 days prior to the function: 100% of total deposit

Between 21 and 8 days prior the function: 50% of final invoice value

Between 7 days and 72 hours before the function: 75% of final invoice value

Less than 72 hours before the function: 100% of final invoice value

We will require £250 refundable Damage Deposit for the visitor centre and £500 for the Old Brewery Store. This should be paid by credit card. In the event of damage to equipment or property, the cost of repair or replacement shall be deducted from the damage deposit and balance refunded.

Final numbers are required 3 weeks before the function. Full payment is required 14 days prior to the wedding. Extras will be settled on the day. You will be charged for the number of guests that you confirm, unless the number increases. Any increase in numbers must be discussed prior to your wedding. Cheques are made payable to ‘Shepherd Neame Limited’.